Should you have an issue with any of our products or service, please contact us via email at firstname.lastname@example.org. Urban RC Products, Inc is committed to 100% customer satisfaction. We offer FREE lifetime online technical support via email
Policy/Terms and Conditions
All products sold by Urban RC Products, Inc are sold under this warranty and disclaimer.
RADIO-CONTROLLED AIRPLANES AND ALL RELATED PRODUCTS ARE NOT TOYS AND SHOULD BE HANDLED WITH GREAT CARE. We DO NOT accept any responsibility for crash damages. Pre-flight procedures and methods should be used prior to flight to check the functionality of all components. We DO NOT accept any responsibility for improper installation of our products. The user shall determine the suitability of the product for his or her intended use and shall assume all risk and liability in connection to all items sold or distributed by Urban RC Products, Inc. The user is required to read all instruction manuals and follow the manufacturer’s guidelines. Urban RC Products, Inc DOES NOT accept any responsibility for injury, crashes, and damages, loss of accessories, parts, and materials that occur during the use of any radio-controlled model. Extreme care should be taken when using RC products. Urban RC honors the manufacturers initial defect warranty of 30 days from date of purchase. Any additional claims for warranty after the initial 30 day period will be reviewed on a case by case bases. Urban RC may request the defective part or parts be return for analysis prior to determining if replacement is warranted at customer expense. All returned parts if not warranted will be returned to the customer at customers expense. If you have any questions or concerns, please email us at email@example.com or call (850)472-0550 or Fax Us (850)472-0601, Monday–Friday, 10:00 a.m. to 5:00 p.m. CST (closed on major US holidays).
Please contact the Customer Service Department at the email listed above to obtain an RMA number (Return Merchandise Authorization) to return a defective item for replacement.
We cannot be held responsible for shipments that are returned to us without an RMA number. We reserve the right to allow the return of defective merchandise from the customer at customer's shipping expense. If we deem that the merchandise has been used, crashed, abused, misused, or modified in any form an exchange, replacement, or refund will not be processed.