Return & Exchange
We will accept the return of merchandise that was purchased from Urban RC Products, Inc, vampowerpro.com, or it’s dealers within 30 days of receipt of shipment. Only one exchange per item purchased is allowed.
Customer must obtain an Return Merchandise Authorization (RMA) number before shipping merchandise back to us. We cannot be held responsible for shipments that are returned to us without an RMA number. All returns must be accompanied by an RMA number (NO EXCEPTIONS).
To obtain an RMA number, please email us at firstname.lastname@example.org. Please explain what you wish to return and why.
Customers must agree to the following in order to ship merchandise back to us:
1) Return shipping is the responsibility of the customer.
2) We recommend that you obtain a return tracking number.
3) We are NOT responsible for lost packages.
4) We DO NOT reimburse return shipping costs or refund shipping costs.
5) The merchandise MUST BE in unused condition AND in its original packaging (cannot be glued or charged or tampered with in any fashion).
6) Return a copy of your invoice and a brief description of the reasons for the return or exchange.
7) All returns are subject to 15% restocking fee.
Required Verification Information
To help protect the customer from fraud, the customer will be contacted via e-mail and phone for verification information. This may include a copy of ID (covering all displayed information except first/last name) AND credit card (covering all displayed information except last 4 digits of credit card number and first/last name) OR a 6-digit approval number assigned by credit card issuer for every purchase. After being contacted by Urban RC Products, Inc, the customer will have 5 days to respond with the verification information.
Verification of Orders
As a web-based company we understand the need and importance of security. Orders may be placed on hold pending verification of information. If an order is placed on hold, the customer will be contacted for the required information. After being contacted by Urban RC Products, Inc, the customer will have 5 days to respond with the verification information. Once the information is received, the order will be released.
Missing / Received Wrong Item in Order
Please contact the Customer Service Department immediately through email at email@example.com upon receiving your order or call customer support at (850) 472-0550 Monday – Friday, 10:00 a.m. to 6:00 p.m. CST (closed on major US holidays). Being an online company, electronic communication, such as email or through our website, is the most efficient way to contact us.