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Shipping Policy 

 

Urban RC Products, Inc ships to the 48 Contiguous States as well as Hawaii, Alaska, Puerto Rico, Virgin Islands, and all APO/FPO Addresses. International shipping is available for a large number of select countries dependent on the shipping methods. Shipping charges are calculated dynamically at the time of checkout and may vary daily and change dependent on the shipping carrier and Urban RC Products, Inc.

  

Free shipping for Retail customers only, orders of $100 or more receive free shipping. Free shipping is for the Lower 48 States, and it does not include oversize models, example (1700MM models), they will be charge as an oversized model. Free shipping is by the carrier and method of our discression. We may offer other optional methods for your convience.

  

Any order under $100.00 will be charge a flat rate of $7.99. This will be by the carrier and method of our discression. We may offer other optional methods for your convience.

  

Shipping Times

  

All items are shipped from our facilities once order processing and order packaging is completed. The times listed below estimate the expected number of business days it will take for in-stock merchandise(s) to be processed from our facilities before shipping. ("Business days" means Monday – Friday, excluding weekends and holidays.) In some cases, merchandise(s) may actually ship earlier than expected. When you choose an expedited delivery method, we'll prioritize the processing of your order in our warehouse in order to meet the stated delivery time. It is the sole responsibility of the shipping carrier once the package has been transferred from Urban RC Products, Inc to the carrier of our choice. Please note that Urban RC Products, Inc has no control over the parcel once it leaves our warehouse, and cannot be held responsible for shipping damage(s) and/or lost package(s) once they leave our facilities. However we would still like to assist you if you encounter these issues. If an item arrives damaged and/or if it was lost by the shipping carrier, please contact Urban RC Products, Inc so that we may contact the shipping carrier on your behalf. Please note that after the carrier is contacted, they will required a certain amount of business days for investigation.

  

Please note: Orders being shipped to Hawaii, Alaska, APO/FPO addresses, and US Territories will be shipped via USPS only and unfortunately, cannot be expedited. Please understand that delivery times are not guaranteed and may change depending on conditions beyond our control such as weather. Shipping cost will be calculated based on size, weight and your location.

  

Shipping Method

Estimated Processing Times

Standard Ground

1-4 business days depending on delivery location

FedEx 2 Day

2 business day (if processed   before 2 PM EST)

FedEx Standard Overnight

1 business day (if processed   before 2 PM EST)

FedEx Priority Overnight

1 business day (if processed   before 2 PM EST)

USPS Air/Priority   International

3-4 business days

Military (APO/FPO)

3-4 business days

  

*Unfortunately Urban RC Products, Inc cannot estimate transit times for the shipping carriers. The tracking number is provided by the shipping carrier themselves and is for your order, which should show the estimated delivery time. Please note that the transit times are subject to change by the carriers. Please allow some time for the carriers to update their information.

  

Please note: Orders are usually not processed on same day the order was placed, but within 24 hours (provided that the following day is a business day and not weekend or a holiday). Therefore, even if you placed your order with an expedited shipping method and is placed before 2pm PST, it may not be processed in time for shipment that same day, but the following business day. If an order was placed on Friday, depending on the time the order was placed, it may not be processed until business resumes the following Monday (excluding Holidays). To avoid any delays, please plan ahead and place your order accordingly.